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Get Schooled by AI: Use cases of Chatbots for Education

How to Use Chatbot Tools for Education?

chatbot in education

Artificial intelligence is the ideal solution to offer flexible training adapted to the needs of everyone. Users are free to search for the information they need whenever they want and in a simple way. As you may have noticed, competition has been increasing over the past few years between training courses in digital marketing, design, programming, and so on. No teacher can keep track of where every student stands with respect to every subject, but a computer program could do just that. With the right kind of A.I.-based tutor, practically any subject could be taught efficiently and at low cost.

chatbot in education

Given these results, we can summarize four major implementing objectives for chatbots. Of these, Skill Improvement is the most popular objective, constituting around one-third of publications (32%). Making up a quarter of all publications, Efficiency of Education is the second most popular objective (25%), while addressing Students’ Motivation and Availability of Education are third (13%) and fourth (11%), respectively. Other objectives also make up a substantial amount of these publications (19%), although they were too diverse to categorize in a uniform way. Examples of these are inclusivity (Heo and Lee, 2019) or the promotion of student teacher interactions (Mendoza et al., 2020). The chatbots can quiz and help students with important concepts, guiding them to videos and supporting material as required.

The Impact of Large Language Models on Conversation Design

They will play an increasingly vital role in personalized learning, adapting to individual student preferences and learning styles. Moreover, chatbots will foster seamless communication between educators, students, and parents, promoting better engagement and learning outcomes. Institutional staff, especially teachers, are often overburdened and exhausted, working beyond their office hours just to deliver excellent learning experiences to their students.

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By looking at research questions in these literature reviews, we identified 21 different research topics and extracted findings accordingly. To structure research topics and findings in a comprehensible way, a three-stage clustering process was applied. While the first stage consisted of coding research topics by keywords, the second stage was applied to form overarching research categories (Table 1). In the final stage, the findings within each research category were clustered to identify and structure commonalities within the literature reviews. Due to the size of the concept map a full version can be found in Appendix A. At the heart of personalized learning lies technology such as AI-powered chatbots, which can be used to provide students with instant feedback and guidance.

of Students Would Prefer to Ask a Chatbot for Help

All the above-mentioned features assist education institutions to get better ratings and improving these individually without technology in place is slow and ends up in mismanagement. The entire feedback process can be made interesting using conversational forms and automated replies. Furthermore, with online college applications now being the most popular, the volume of applications has increased significantly, making it more difficult to monitor. When we find a subject difficult to understand, we usually seek the assistance of a teacher. Their bot addresses hundreds of student requests every day which vary from inquiries about administrative and management procedures to academic information.

chatbot in education

If they answer incorrectly, they are explained why the answer is incorrect and then get asked a scaffolding question. Most peer agent chatbots allowed students to ask for specific help on demand. Interestingly, the only peer agent that allowed for a free-style conversation was the one described in (Fryer et al., 2017), which could be helpful in the context of learning a language. Nonetheless, the existing review studies have not concentrated on the chatbot interaction type and style, the principles used to design the chatbots, and the evidence for using chatbots in an educational setting.

In addition, intelligent tutoring systems created based on Artificial Assistance can render personalized learning experiences. Future studies should explore chatbot localization, where a chatbot is customized based on the culture and context it is used in. Moreover, researchers should explore devising frameworks for designing and developing educational chatbots to guide educators to build usable and effective chatbots. Finally, researchers should explore EUD tools that allow non-programmer educators to design and develop educational chatbots to facilitate the development of educational chatbots.

Besides, it was stipulated that students’ expectations and the current reality of simplistic bots may not be aligned as Miller (2016) claims that ANI’s limitation has delimited chatbots towards a simplistic menu prompt interaction. AI chatbots equipped with sentiment analysis capabilities can play a pivotal role in assisting teachers. By comprehending student sentiments, these chatbots help educators modify and enhance their teaching practices, creating better learning experiences. Promptly addressing students’ doubts and concerns, chatbots enable teachers to provide immediate clarifications, fostering a more conducive and effective learning environment.

Alumni Engagement

Teachers must be able to read their students’ minds both during and after class. All of the professors’ efforts will be for naught if pupils are confused and unsure about the issue. For the best outcomes, it is important to capture these insights and map them to your CRM to get qualitative insights that help you engage with students better and guide them throughout their journey at university. I’m here for you after nine years of graduate study and 35 years of teaching. All my learning is available to you, along with my personal attention and help. But I have zero training — and less interest — in hunting down or trying to defeat academic dishonesty.

chatbot in education

A good educational institute isn’t the one with highly qualified teachers, modern and equipped labs or advanced courses but the one that provides excellent support to their students. To meet up with that, education industry also needs to gear up and provide students with a better communication process with the administration and teachers. Botsify conversational forms are a great way to collect feedback from students.

Only one study pointed to high usefulness and subjective satisfaction (Lee et al., 2020), while the others reported low to moderate subjective satisfaction (Table 13). For instance, the chatbot presented in (Lee et al., 2020) aims to increase learning effectiveness by allowing students to ask questions related to the course materials. It turned out that most of the participants agreed that the chatbot is a valuable educational tool that facilitates real-time problem solving and provides a quick recap on course material. The study mentioned in (Mendez et al., 2020) conducted two focus groups to evaluate the efficacy of chatbot used for academic advising. While students were largely satisfied with the answers given by the chatbot, they thought it lacked personalization and the human touch of real academic advisors. Finally, the chatbot discussed by (Verleger & Pembridge, 2018) was built upon a Q&A database related to a programming course.

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